شحن

This is a formal, full-page Shipping Policy tailored to your brand details that you can paste into your store and adjust as needed.

Shipping policy overview

This Shipping Policy outlines the terms and conditions that apply to the delivery of orders placed through our website. By completing a purchase, customers acknowledge and agree to the shipping terms described below.

Delivery within Kuwait

Orders shipped within Kuwait are typically delivered within approximately 2–3 business days from the date of dispatch. Business days are from Sunday to Thursday, excluding public holidays and any unforeseen circumstances beyond our control.
Delivery timeframes are estimates only and may be subject to slight delays during peak seasons, sales periods, or in the event of incomplete address information or issues with contact details.

International shipping

International orders are generally delivered within approximately 4–7 business days from the date of dispatch, depending on the destination country and courier operations. Delivery times are indicative and may vary due to customs clearance procedures, local delivery conditions, or other factors outside our control.
Some destinations may be subject to longer transit times or service limitations; in such cases, customers will be informed where possible at checkout or via order communication.

Shipping rates and fees

Shipping costs for both local and international orders are calculated automatically at checkout based on the destination, order weight, and/or selected service. Customers will be able to review the applicable shipping charges before confirming payment.
Any additional surcharges applied by carriers for remote areas, address changes, or failed delivery attempts may be passed on to the customer where applicable.

Customs, duties, and taxes

For international orders, customs duties, import taxes, and any additional charges imposed by the destination country’s authorities are the sole responsibility of the customer. These fees are not included in the product price or the shipping cost displayed at checkout.
Customs policies vary from country to country, and customers are advised to contact their local customs office for further information on potential charges before placing an order.

Order processing and dispatch

Orders are typically processed and prepared for shipment within a reasonable timeframe after payment confirmation, excluding weekends and public holidays. In the event of high order volumes, launches, or promotional periods, processing times may be extended.
If there is a significant delay in shipping an order, customers may be notified via email or other available contact details provided at checkout.

Delivery attempts and undeliverable orders

Customers are responsible for providing a complete, accurate delivery address and an active contact number at the time of purchase. Failure to do so may result in delays or returned shipments.
If a delivery attempt is unsuccessful due to the customer being unavailable, incorrect address details, or refusal to accept the parcel, any re-delivery fees, return shipping charges, or associated costs may be charged to the customer or deducted from any applicable refund, where allowed.

 

Changes to this shipping policy

This Shipping Policy may be updated or amended from time to time to reflect changes in our operations, shipping partners, or legal requirements. Any changes will be effective upon posting on the website, and continued use of the site or placement of orders after such changes constitutes acceptance of the revised policy.